I offer a Credit Control Outsourcing/Debt Collection service. I make all the telephone calls, send out letters on your behalf and update you on a regular basis reference situation with customer accounts chased, i.e. problem accounts, accounts/invoices on query and why, non-payment etc.
I require uptodate Debtor listings and contact details to complete the work or spreadsheets detailing debtor info and phone numbers. I would also be able to work from just copy invoices/paperwork supplied to me if necessary.
I chase on your behalf and request that cheques/bacs payments be sent to yourselves. I will contact you on a regular basis for an update on any payments received at your premises, this can be done by a telephone call or email. I can also take card payments over the phone if necessary. Once again, confidentiality is assured.
I carry out trace searches on debtors who are very hard to get in contact with, i.e. address/telephone number searches and so forth. I have an Account with a reputable company, who help me with this work.
I am also able to offer a service to your customers, whereby if they have any queries with their invoices, i.e. pricing/products/purchase order queries/credit note required etc, then I am happy for them to contact me and I can raise a query and notify yourselves immediately by way of a query sheet/confirmation email. This can then be submitted to the relevant department within your business, who would be dealing with it. I will contact you regularly for an update to see that the query has been resolved, so then I can get back to the customer to chase the invoice for payment immediately. This is a service I can offer, but may not suit everybody's requirements.
In some cases there may be a requirement for me to visit one of your customers, i.e. to go over any queries they may have with any invoices, discuss a payment plan, collect a payment or any other issue relevant. If this does turn out to be the case, then this can be discussed between ourselves and a suitable arrangement can be met.
Should the need arise, I can organise the necessary formalities for a Small Claims through the courts, a process you may not consider if you don't know your way around the system. If you would prefer, I can advise you which debtors you need to take up the legal path yourself, once all the chasing possible has been done by myself and no positive outcome has been reached. Rest assured, I believe legal action to be the last resort and I will take all practical and economic steps to avoid this, by using effective collection methods- phone calls and letters! I send Final Demand letters to your customers, this is a formal demand for payment and threatens legal action if payment is not received by a required date. I then follow up the Final Demand with three phone calls, which is all included in the set rate.
So, basically a brief rundown..
* I chase by making all the calls, emails etc.
* Send out chase letters on your behalf using my own letterheaded paper
and stationery products.
* Update you on a regular basis with customer accounts situation.
* Log all queries and pass onto yourselves to rectify.. I will be sure to
chase you on it for a rapid resolution.. You get your payment from the
customer quicker that way!
* Advise you on which debtors to take legal if it reaches that stage
and assisting you with that further if required.
* Carry out trace searches.
* Any other duties relevant to the task involved or agreed upon, prior to
the work commencing, for example visiting a customer/meeting
to discuss any queries with invoices/payment etc.
I am more than happy to discuss your requirements with you either over the phone or face to face.
I look forward in doing business with you.
