I offer a Credit Control Outsourcing service. I make all the telephone calls, send out letters on your behalf and update you on a regular basis reference situation with customer accounts chased, i.e. problem accounts, accounts/invoices on query and why, non-payment etc.
I require uptodate Debtor listings and contact details to complete the work or spreadsheets detailing debtor info and phone numbers. I would also be able to work from just copy invoices/paperwork supplied to me if necessary.
I chase on your behalf and request that cheques/bacs payments be sent to yourselves. I will contact you on a regular basis for an update on any payments received at your premises, this can be done by a telephone call or email. I can also take card payments over the phone if necessary. Once again, confidentiality is assured.
I carry out trace searches on debtors who are very hard to get in contact with, i.e. address/telephone number searches and so forth. I have an Account with a reputable company, who help me with this work.
I am also able to offer a service to your customers, whereby if they have any queries with their invoices, i.e. pricing/products/purchase order queries/credit note required etc, then I am happy for them to contact me and I can raise a query and notify yourselves immediately by way of a query sheet/confirmation email. This can then be submitted to the relevant department within your business, who would be dealing with it. I will contact you regularly for an update to see that the query has been resolved, so then I can get back to the customer to chase the invoice for payment immediately. This is a service I can offer, but may not suit everybody's requirements.
Should the need arise, I can organise the necessary formalities for a Small Claims through the courts, a process you may not consider if you don't know your way around the system. If you would prefer, I can advise you which debtors you need to take up the legal path yourself, or even act as the go between for yourselves and your own Legal Services/Solicitors that you already have in place, so therefore this being a weight off your shoulders.
Rest assured, I believe legal action to be the last resort and I will take all practical and economic steps to avoid this, by using effective collection methods- phone calls and letters!
So, basically a brief rundown..
* I chase by making all the calls, emails etc.
* Send out chase letters on your behalf.
* Update you on a regular basis with customer accounts situation.
* Log all queries and pass onto yourselves to rectify.. I will be sure to
chase you on it for a rapid resolution.. You get your payment from the
customer quicker that way!
* Advise you on which debtors to take legal if it reaches that stage
and assisting you with that further if required.
* Carry out trace searches.
* Any other duties relevant to the task involved or agreed upon, prior to
the work commencing.
I am more than happy to discuss your requirements with you either over the phone or face to face.
I look forward in doing business with you.
